Outsourced IT support
It’s time to work with an IT company that takes the hassle out of IT support.
Our outsourced IT support is delivered by i-Centric's efficient, indispensable IT support team based in Gaborone, Botswana. We work to business-friendly service levels and provide end users with the option to contact us via phone, email, instant chat or via a web portal.
We offer the choice of a fully managed IT service, as well as the ability to plug any specific in-house skills and gaps within your organisation.
This allows you to access the precise service or area of expertise you need, exactly when you need it, without having to recruit a sixty-strong team of engineers.
Our outsourced IT support services give you the support you need to streamline processes, reduce downtime, ensure optimal security, maintain compliance and free up time for you to get on with the important things.
Introducing totalIT — our complete, fully-managed IT service
totalIT is our strategic, proactive, people-driven service that allows you to completely outsource your IT function for a fixed monthly fee
Field based IT support
On hand to provide deskside assistance and support.
Dedicated user management
To manage joiners and leavers to your organisation
Relationship manager
Provides strategic support and advice as well as being your ‘go to’ point of contact at i-Centric
Technical Consultant
Focused on proactive tasks and developments that keep your IT from falling behind.
Remote IT Administrator
Responsible for managing patches & updates and providing a comprehensive monthly report.
Procurement, license and asset management
We manage your licenses, your warranties and expiry dates and we offer a full procurement service
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i-Centric has continued to provide us with tremendous IT support where we hardly experience any downtime with our infrastructure. We have peace of mind knowing there is a reliable team of experts behind us, guaranteeing high levels of service and solutions that give our firm a competitive edge.
Metja Ledwaba, Partner | Ledwaba Mazwai Attorneys, Johannesburg - South Africa